Call: 800.528.7089

We are committed to providing courteous, reliable and on-time service.

FAQs

What form of payment do you accept?

For roll-off dumpster service the payment options are cash, check, Master Card and Visa .

What are the payment options?

Unless you have pre-approved credit terms, you will be asked to provide payment upon delivery of the dumpster or before dumping at our facility.

Does someone have to be present when the dumpster is delivered, exchanged, or removed?

A responsible person (over the age of 18) is required upon delivery so the driver, with direction, can properly place the dumpster. Additionally, a signature is required that acknowledges receipt of the dumpster and confirms agreement of the Green City "Terms and Conditions".

You are not required to be present upon dumpster removal as long as the access is clear. When calling for service, it is your responsibility to assure Green City is given clear access to perform the service. If not, a "Trip Charge" will result and the removal of the dumpster will be rescheduled for a day when access can be guaranteed.

How do I change or cancel my order for service?

Your request must be phoned in to Green City Customer Service before the order is dispatched. Typically, that is two hours prior to your requested time.

As a courtesy, our driver will call the contact phone number provided before leaving the Green City facility. The driver will confirm the type of service as well as inform you that the dumpster service has been dispatched.

How far in advance do I need to place an order for service?

The Green City order policy is as follows: Call before 5:00 PM and your service will occur the next day . Call before 10:00AM and your service is performed before the end of that business day. Your specific start and end times will alter the order policy performance.

Most often, we will be able to accommodate your preferred service time to within a two hour window.

This guarantee does not apply to 1 and 3-yard service. This service is routed, therefore, the time will be based on how the route is established each day. Typically, the areas north of the 10 Freeway (including downtown and the valley) are serviced in the mornings. The areas south of the 10 Freeway are serviced mid-day to afternoon.

Is 24/7 emergency service available?

Yes. The roll-off dumpster division operates around the clock 365 days a year. Service after typical work hours as well as on weekends is always available, however, your order must be placed during normal business hours, 7:00AM to 5:00PM, Monday through Friday. Additional charges will apply depending on the time and day of your service request.

If an emergency occurs on the weekend, please contact us and leave all required information. A Green City representative will reply as soon as reasonably possible.

What if I need to keep my dumpster longer than the allotted time?

The dumpster is loaned to you for a specific period of time as per your quoted service. Typically it is for 3 to 7 days (depending on service demand). If you exceed your allotted time, additional charges may apply. We will never automatically remove your dumpster at the end of the allotted time because you are may not be ready for the dumpster to be removed. A courtesy call will always be made prior to removal. If you are finished prior to your allotted time, contact Customer Service via email or phone to schedule your dumpster removal.

How much waste can I put in the dumpster?

You may fill the dumpster to the level at the top. No further. This is the law, strictly enforced whereupon a citation will be issued for overloaded dumpsters. The rationale for this law is that if the material is filled over the top of the dumpster and our driver is required to perform an evasive maneuver while driving, the excess material could spill onto the roadway and cause serious harm.

See Dumpster Tips for more detailed information about what type of waste and how much weight is allowed in each size of dumpster.

How much weight, in pounds, equals a ton?

A ton equals 2000 pounds.

What is a "tonnage" limit and will I be billed for extra weight if I exceed the limit?

The rate you are quoted includes a certain amount of tons at no additional charge. Rates are based  on a typical tonnage limit of 5 tons for a 20 and 30 cubic yard dumpster.  6 tons for the 40  cubic yard size. If you exceed the tonnage limit, you will be billed, on a pro-rated basis, for the additional weight. A 10-yard dumpster has a tonnage limit of 10 tons. A 3-yard Rent-A-Bin has a limit of 500 pounds.

The maximum weight you may put in a either a 10, 20 , 30 or a 40-yard dumpster is 10 tons. If you exceed the 10 tons, the Green City driver will inform you that we must send a special HEAVY DUTY semi- truck to remove the overweight container.

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